Technology is paving its way in everything and in each industry. Once upon a time, there were some solutions which are good only for a few selective industries and some were just not useful. However, the time has changed and so does the technology. The technology usages have become more diversified. More and more people have started using the technological tools. Today, we are going to talk about as such tools. Today, we are going to talk about call center CRM integration.
The call center CRM integration was used only by the call centers earlier. However, this technological invention has proved its importance in all industry verticals and businesses. Today, almost all businesses have started using the CRM (Customer Relationship Management) system and the CRM integration services can really benefit the businesses. The call center CRM integration is one type of CRM integration services offered by various companies and service providers to increase the capacity of the CRM solution. Before we get into more details of the call center solution and CRM system integration, let me share what these solutions are.
What Is Call Center Solution?
The call center solution is a software based system which can be used on either PRI or SIP lines. This solution empowers more than one executive to have a telephonic conversation with the prospective customer, existing customer and / or any other business entity. The call center solution has many interesting features to make this communication even more effective and productive. Some of the key features of the call center solution are listed below:
- Live call monitoring
- Predictive dialer
- Manual dialer
- Progressive dialer
- Auto dialer
- Sticky agent
- Rule based call routing
- Least call wrap up time call routing
- Idle agent call routing
- Multilingual support
- And more
What Is CRM Solution?
The Customer Relationship Management (CRM) system is one of the best tools that any business must have! The CRM solution lets you store and segment lead data. The companies can store the details of customers, prospects, companies, etc. in one well organized place. Each lead can be in a different stage of the buyer’s journey. The CRM system helps in keeping all prospect and customer details well organized and managed. Furthermore, it helps in automating many operations.
What Is Call Center CRM Integration?
The call center CRM integration is one type of CRM integration services offered by the top CRM integration services provider companies. This is one of the most used CRM integration services in which the service provider makes required development and customization and integrates the CRM solution and the call center software. Once the call center software and CRM system are integrated both of these systems can be used from the single sign in. It means either login into the call center software or the CRM system and access features of both solutions. The beauty of the call center CRM integration is that once the integration process is done, many tasks get automated. For example, any changes that are made in the call center software in the information related to the customer data will also automatically applied in the CRM system and vice verse.
The call center CRM integration can be used by any business to reduce the tedious tasks and increase the business benefits such as, productivity, efficiency, accuracy, revenues and ROI.
We at Vindaloo Softtech offer all types of CRM integration services, including call center CRM integration. For more details, please contact us.