IVR system is an amazing invention of technology. Since its inception, it has benefited many industry verticals and businesses. There are many companies across the globe, which has been using an IVR system as part of their business communication. However, there are a very few companies which know the exact potential of the IVR system. This article will share some known and unknown utilities of the IVR system.
We can say this is the most widely known and used utility of an IVR system from the customers. Here, the IVR system gets integrated with your phone number and configured in a way that whenever someone calls on that number, the call will be attended by the IVR system. It will play a greeting message, which will be followed by number of audio prompts. The caller can interact with the system and get answers of his queries. The caller may also take an action based on the played voice prompts and his / her interaction with it. This utility of an IVR system is really helpful in a way that you never miss any important call. Moreover, it will create a bigger impression of your organization.
As mentioned earlier, the IVR system can perform many complex operations. Payment processing is one of them. You can use an IVR system which will allow your customers to interact with it and pay their outstanding bills. This is a secure and reliable solution for payment processing and will not compromise the security of any sensitive information of your customers. By using the payment processing IVR system, you can serve a wider range of audience as the IVRS can be used with any device and it also doesn’t require any specific network or internet.
There are many industries which need to schedule an appointment for their customers, prospects and vendors. The manual process of scheduling an appointment can be very time consuming and error-prone as the executive has to do too much back and forth for scheduling an appointment. Here, the appointment booking IVR solution can work at its best by making this process automated. The system will play different voice prompts and provide details of available time and date. The caller may select the one, which is the best fit for him. Once he chooses the date and time, the appointment will be scheduled and confirmation will be sent to the caller and a notification will be sent to the person with whom the appointment got fixed.
There are many industries which struggle with the situation of forgetful customers. The IVR system can be used to send them reminders. You can send reminders for outstanding bills, upcoming appointment or event, and many similar things. The IVR system can also be programmed to collect confirmation or answer from the customer.
There are different industries, which provide door to door delivery service such as logistic and courier, food, etc. The order tracking IVR system can serve the customers to track their orders with the token or shipment number. This will help them with the auto serve options as now they can track their orders on their own without waiting in the call queue or dealing with the internet issues for web tracking. This will also save time of your staff answering the phone calls, which can be used in other productive tasks.
Sandip Patel – BDE
The author works as BDE at Vindaloo Softtech since 2016. Sandip has 10+ years of work experience in the VoIP Software Development Industry. Vindaloo Softtech is a VoIP software development and solutions provider that offers FreeSWITCH, Kamailio, OpenSIP, WebRTC, and Asterisk Development.