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Vindaloo Softtech Pvt. Ltd. is a popular IT company that offers innovative solutions and client centric services. One of the spokesperson of the company announced to offer multi-tenant contact center development services. It means the company will offer the development service for the call center solution which will have the capability of having multiple tenant call center solutions. This is perfect for the contact centers, which have multiple branches of their call centers and they want to manage all of those call centers from a central main headquarter.

The spokesperson of the Vindaloo Softtech shared some more details about this offered multi-tenant call center solution. He stated, “Contact center development is tough when a contact center has more than one branch. It can be in the same city or it can be in different cities, states or even countries. Our offered contact center development gives an easy and user friendly tool to these contact centers and a well defined contact center development. With our offered call center solution, the contact center will setup a very good network to control everything from the central location. This works really well as all process and data are controlled from the main branch which is not possible with traditional contact center development.”

As per the shared details, this call center solution will have a complete range of features any call center solution would have. In addition to that it will give a complete new array of controls to create the multi tenancy environment. The spokesperson of the company shared a list of features that a contact center can get which are listed below:

  • Live call view
  • Dashboard
  • Super admin panel
  • Admin panel
  • Agent panel
  • Centralize control to grant and revoke access
  • Centralized control to add, edit and delete a new branch of the contact center or agent
  • IVR (Interactive Voice Response)
  • Notification
  • Voicemail
  • Call routing
  • Advanced call routing
  • Sticky agent
  • Skill based call routing
  • Round robin call routing
  • Call recording
  • Call transfer
  • Call forwarding
  • Call controls

o   Mute

o   Unmute

o   Call parking

o   Call pickup

  • Call monitoring
  • Barge-in
  • Whisper
  • Personalized greetings
  • Call waiting
  • Music on Hold
  • 3-way conference
  • Predictive dialer
  • Auto dialer
  • Manual dialer
  • Speed dial
  • Blacklist
  • Whitelist
  • Do not Disturb (DND) support
  • Computer telephony integration
  • Speech analytics
  • Real-time reporting
  • Historic reports
  • And more

The offered contact center development gives an easy to use solution for the big contact centers as per the company and that’s why they are offering the complete services for the same.